FAQ VOX

GENERAL INFORMATION

What are your ticket prices?

Ticket prices for all VOX experiences are as follows: 

TICKET TYPEPRICE (SAR)
Standard 50.00
VIP 60.00
KIDS50.00
IMAX 60.00

3D glasses for all experiences can be purchased separately for 3.00 SAR from the ticket counters. All tickets for the IMAX experience are exempt from this charge. 

A booking fee of 3.00 SAR will apply on all tickets booked online. 

What are the different types of movie ratings?

These are the details for each rating, as stated by the General Commission for Audiovisual Media:

VOX Cinemas will only open sessions for movies that have been censored.

R18No persons under 18 years of age will be admitted. Valid ID will need to be presented in the cinema.
R15Admissions only for ages 15 and above. Valid ID will need to be presented in the cinema.
R12Admissions only for ages 12 and above. Valid ID will need to be presented in the cinema.
PG12Guests under the age of 12 must be accompanied by a guardian. Some material may not be suitable for children. 
PGParental guidance suggested. Some material may not be suitable for children.
GFor everyone aged 3 and above.

Please note that it is against the law for underage people to enter restricted movies, even with their parents. You may be asked for identification to prove your age.

What is the minimum age to pay for a ticket?

Children under 3 years old will not be permitted into the cinema. 3 years old and above will be required to pay for entry into the cinema. 

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.

Do your cinemas have separate screenings for families and single guests? 

  • Yes, we have screenings for families and single guests. 
  • Please check your ticket type and the movie title carefully before proceeding to payment since all bookings are non-refundable and non-transferable. 

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information pages.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses are priced at 3.00 SAR each. All 3D glasses are re-usable. All tickets for the IMAX experience are exempt from this charge. 

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or candy bar.

Returns Policy

Movie tickets sold online for VOX Cinemas, Riyadh Park, are done so on a no returns, exchange or cancellation basis. Refunds or complimentary passes will not be issued for incorrect selection of showtimes, dates, screening types (families or singles) ratings or movies. Please review your booking summary carefully and double check that the session and ticket information contained under the You have Selected  heading is correct, before proceeding to checkout. By completing your transaction and by clicking on the Purchase Now  button, you agree to accept this policy. 

YOUR ACCOUNT

What are the benefits of creating a VOX Member account:

  • Stored payment details
  • Quicker booking with saved contact details

How do I reset my password?

Please reset your password by selecting the forgotten password link password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page. This can also be accessed via the Settings section of the mobile apps.

BOOKINGS

What forms of payment do you accept for online bookings?

We accept VISA and MasterCard for online bookings.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).