GENERAL INFORMATION

What are the different types of movie ratings?

These are the details for each rating, as stated by the General Commission for Audiovisual Media:

VOX Cinemas will only open sessions for movies that have been censored.

18TC	The final rating of this movie is yet to be confirmed by the National Media Council. Until then it’s rated 18+. Please bear this in mind while booking your tickets as all transactions are non-refundable.
R18	No persons under 18 years of age will be admitted. Valid ID will need to be presented in the cinema.
R15	Admissions are only for ages 15 and above. Valid ID will need to be presented in the cinema.
PG15	Guests under the age of 15 must be accompanied by a guardian. Some materials may not be suitable for children.
PG12	Guests under the age of 12 must be accompanied by a guardian. Some materials may not be suitable for children.
PG	Parental guidance is suggested. Some materials may not be suitable for children.
G	For all age groups.

Please note that it is against the law for underage people to enter restricted movies, even with their parents. You may be asked for identification to prove your age.

Will cinema staff ask for ID?

Yes, VOX Cinemas staff can ask for photo identification as proof of age. You will be refused entry to the movie if you cannot provide an identification document to verify your age.

What is the minimum age to pay for a ticket?

Children under 3 years old will not be permitted into the cinema. 3 years old and above will be required to pay for entry into the cinema.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheelchair seats in the screens. Please purchase a ticket at the ticket counter.

Can I bring my children to GOLD?

Guests between 5-18 years can enter if accompanied by a guardian however guests under the age of 5 cannot be permitted into GOLD.

Can I see what subtitles are displayed in a movie?

Yes, the subtitles are listed on the movie information pages.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

How much do 3D glasses cost?

3D glasses are priced at 3.00 SAR each. All 3D glasses are re-usable.

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or candybar.

REFUNDS

Refund Policy

VOX credit is our version of a credit note. We do not issue cash refunds, but if you change your mind about a purchase made online up to 30 minutes before the movie start time, you will be issued a refund in the form of VOX credit. 1 VOX credit = 1 SAR. The full amount (plus any associated booking fee) will be credited to your VOX wallet and can be used for future online purchases at VOX Cinemas.

VOX credit can be used on any future purchase at ksa.voxcinemas.com and is automatically applied at checkout. VOX credit cannot be exchanged for cash.

NOTE: Refunds cannot be made on bookings that have used a promotion, bank or telco offers or discounted tickets and SHARE.

Cancellations or booking changes are not possible in the following cases: - Movie schedule time starts in less than 30 min - Tickets have been collected at the kiosk or scanned - Discounted tickets from banks or telco offers - Tickets with F&B purchases that have been activated via Prepare Now or QR Code - Tickets can’t be refunded or exchanged at the kiosk

How to request a Refund

To request a refund, go to “My Account”, view “Past Purchases” and click "Manage Booking". If your purchase is eligible for a refund, a "Refund Booking" button will be visible. Please allow up to 30 minutes for the refund amount to be credited to your VOX Wallet.

VOX Credit Terms & Conditions

This feature is only available for bookings made from registered accounts
Credit is valid for 90 days from the date of deposit and can be viewed in My Account > WALLET. After 90 Days, the credit will automatically expire.
VOX credit can only be used online
1 VOX credit = 1 SAR
VOX credit cannot be exchanged for cash
At checkout, any available VOX credit will be applied to your order automatically
VOX credit can be used on both tickets and F&B

Can I exchange my ticket?

Booked a ticket and can’t make a session? Don’t worry about it! You can request a refund by contacting our Call Centre hotline at least 30 minutes before your scheduled session. Registered users will also have the option to receive their refund in the form of VOX Credits. Simply log in to your account to explore this feature. For more details, visit voxcinemas.com.

Terms and Conditions:

Tickets purchased with any bank offers are non-refundable and non-transferable.
This option is not valid in conjunction with any special promotions or offers at VOX Cinemas.
Exchange is valid on online ticket purchases made through the website and VOX app only.
Subject to approval.

Where can I see my VOX credit and activity?

You can view your VOX credit and activity on the “Wallet” section, which can be found in "My Account" on the VOX Cinemas website or app.

Why can't I see my VOX credit at checkout?

To view your VOX credit, you must be logged into your account. If you are logged in, any balance from your VOX credit will be automatically applied to your basket total at checkout. You will also have the option not to use your VOX Credit if you want to save it for later. However, it must be used within 90 Days.

What if I do not have a registered VOX account?

You can swap your ticket for another session. This is limited to the same type of ticket. Please contact our support team or visit the cinema to support with this. Please request this at least 30 minutes before showtime.

YOUR ACCOUNT

What are the benefits of creating a VOX Member account:

Credit refunds on bookings
Stored payment details
Quicker booking with saved contact details
Ticket, food and drinks offers

How do I reset my password?

Please reset your password by selecting the forgotten password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page. This can also be accessed via the Settings section of the mobile apps.

What forms of payment do you accept for online bookings?

We accept VISA, MasterCard, Mada, and Apple Pay for online bookings.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).